Operations Specialist (Full Time)

Location: Fargo

 

POSITION OVERVIEW

An Operations Specialist is responsible for plan setup/closing of employer accounts for FSA, HRA, HSA and transportation plans. This role is also responsible for processing enrollment and contribution files maintaining employer and consumer accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Process contributions, transfer requests, and account closures
  • Update and maintain employer account balances
  • Ensure data entry accuracy
  • Create, update, and maintain employer plans
  • Work with the entire team to develop new processes and procedures
  • Continuous improvement approach to work
  • Communicate changes needed to new processes
  • Implement new processes
  • Communicate with other teams as necessary to resolve account discrepancies
  • Process demographic, enrollment, and contribution files if requested
  • Monitor the Request tab for new submission
  • Continuous learning and sharing of knowledge
  • All other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Understanding of Section 125 administrative processes and procedures
  • Understanding of HIPAA/HITECH and Privacy Regulations
  • Knowledge of administrative software
  • Customer service experience and benefit experience typically acquired in 6 months to two years
  • Computer proficiency required
  • Must have excellent customer service skills
  • Strong organizational skills
  • Analytical skills
  • Self-motivated and innovative
  • Meets daily deadlines consistently
  • Must take initiative in jobs performed, seek solutions and answers to problems
  • Flexibility/adaptability
  • 10 key/keyboard
  • Some skills may be obtained through on the job training within 6 months